cck4 Privacy Policy

cck4 (referred to hereinafter as "we", "our", or "the platform") places the highest importance on your privacy. This privacy policy explains what types of personal information we collect while you use the cck4 website and services, how that information is used, when it may be shared with third parties, and how you can maintain control over your information. By using any cck4 service, you are agreeing to the terms of this policy.

Types and Sources of Collected Information

cck4 collects various types of information for the purpose of providing its services. This information comes from two main sources — information you provide directly, and information collected automatically while you use the service.

A. Information Provided Directly

During account registration and management, you provide the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Mobile number and email address
• Payment method details such as bKash, Nagad, or Rocket account information
• Identity verification documents (national ID card or passport details)
• Messages and information provided during live chat and support communications
• Any additional information provided voluntarily

B. Automatically Collected Information

When you visit or use the cck4 platform, the following technical information is collected automatically:

• IP address and device identifier information
• Browser type, version, and language preferences
• Operating system and device information
• Pages visited, links clicked, and time spent on the platform
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

Purpose of Using Information

cck4 uses collected information for the following legitimate purposes:

1. Account Management and Identity Verification

We use your name, date of birth, and identity documents to create and maintain your account, verify your identity and age (confirming 21+), and maintain account security.

2. Payment Processing

Relevant payment information is used to securely process deposit and withdrawal transactions through bKash, Nagad, and Rocket. This information also helps ensure the minimum deposit amount of ৳100 and the minimum withdrawal amount of ৳1,000.

3. Providing Customer Support

Relevant account information is used to effectively resolve your questions and issues when providing 24/7 live chat support in Bengali.

4. Responsible Gaming Monitoring

Monitoring gaming behavior to identify potentially problematic gaming patterns and providing support when needed is part of our responsible gaming policy.

5. Platform Development and Security

Technical information is used to improve website performance, prevent fraudulent activity, and ensure the highest security standards including SSL encryption.

6. Compliance with Legal Obligations

Specific information is stored and used to manage Anti-Money Laundering (AML) and Know Your Customer (KYC) processes in accordance with applicable laws and regulations.

Information Sharing and Third Parties

cck4 does not sell your personal information or provide it to third parties for commercial use without permission. However, information may be shared in the following limited circumstances:

A. Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and security verification organizations may receive limited information solely to perform their designated services. We have confidentiality agreements with these partners.

B. Legal Obligations

It may be necessary to disclose information as part of a court order, a lawful request from law enforcement, or other legal processes. In such cases, we always share only the minimum information necessary within legal obligations.

C. Fraud Prevention

Relevant information may be shared with relevant authorities or security organizations when needed to prevent and investigate fraud, account security breaches, or other unlawful activities.

D. Business Restructuring

In the event of a company merger, acquisition, or other business restructuring, customer information may be transferred to the new entity. However, the protections of this privacy policy will remain in effect in such cases as well.

Cookies and Tracking Technologies

The cck4 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the quality of the service.

Types of Cookies

• Essential Cookies: Essential for login sessions, security tokens, and basic platform functionality.
• Functional Cookies: Remember your language preferences, display settings, and personalized experience.
• Analytics Cookies: Collect information on which pages are visited most and how long users stay, helping to improve the platform.

You can control or delete cookies from your browser settings. However, disabling certain essential cookies may affect some platform functionality.

Data Storage and Security

Retention Period

cck4 stores your information only for as long as necessary or legally required. Even after an account is closed, certain information may be retained for a specified period in accordance with AML and KYC regulations.

Security Measures

We use industry-standard security technologies and processes to keep your information secure:

• SSL (Secure Sockets Layer) encryption — protection during data transfer
• Encrypted database storage
• Strict access controls — only authorized staff can view relevant information
• Regular security audits and updates
• Two-Factor Authentication support
• Automatic alerts for suspicious activity

Even so, no digital platform can guarantee 100% security. If any issue arises with data protection, we will take prompt action in accordance with applicable law.

Your Rights and Choices

As a user of the cck4 platform, you have certain important rights over your own personal information:

1. Right to Access Information

You have the right to request information about what data we have collected and stored about you. This request can be made to our support team.

2. Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can request a correction. This change can be made through account settings or live chat.

3. Request to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

4. Opting Out of Marketing Communications

If you do not wish to receive promotional messages or newsletters, you can turn this off through account settings or through our support team. However, important account-related messages (transaction confirmations, security alerts) will continue to be sent.

5. Closing Your Account

You may request to close your cck4 account at any time. After the applicable retention period following account closure, your information will be deleted or securely destroyed.

Protection of Minors

cck4 strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

If there is reason to suspect that a minor is using our services, or if a parent or guardian believes their child's information may be in our system, please contact us immediately. Upon identifying such information, steps will be taken to delete it promptly and the associated account will be closed.

Policy Changes and Updates

cck4 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of the page

Continuing to use the platform after a change has been made will be considered as your consent to the updated policy. Therefore, it is recommended that you review this page regularly.

Contact and Complaints Process

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team. We are committed to responding to all communications promptly and with care.

After receiving any privacy-related request from you, we will verify it as quickly as reasonably possible and take the necessary steps. We may ask for additional information to verify your identity if needed.