cck4 Terms and Conditions

These terms and conditions ("Terms") govern the use of the cck4 platform and all its services. By accessing the website, creating an account, or using any service, you automatically agree to these Terms. If you disagree with any part of these Terms, please refrain from using our platform.

cck4 is an online gaming and sports betting platform providing services to players in Bangladesh. These Terms are available in both Bengali and English; however, in the event of any discrepancy in interpretation, the Bengali version shall prevail.

These Terms apply together with our Privacy Policy and Responsible Gaming Guidelines. Specific services or bonuses on the platform may have separate terms and conditions that apply alongside these general Terms.

To participate on the cck4 platform, you must meet the following eligibility requirements:

3.1 Registration Requirements

To open an account with cck4, you must provide accurate and complete information. Providing incorrect or false information may result in account termination. Each individual may open only one account.

3.2 Identity Verification (KYC)

For security and fraud prevention purposes, cck4 may request to verify your identity at any time. The verification process may require the following documents:

• National ID card (NID) or a copy of your passport
• Proof of current address (bank statement or utility bill)
• Proof of ownership of payment method (screenshot of bKash / Nagad / Rocket account)

3.3 Account Security

It is your responsibility to keep your account password and login details confidential. Allowing any third party to use your account is strictly prohibited. If you suspect any unauthorized access, notify our support team immediately.

4.1 Deposits

cck4 currently accepts deposits through Bangladesh's popular mobile financial services: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳100.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal processing generally takes between 10 and 45 minutes. Withdrawals can only be made to the same payment method used for the deposit, and ownership of that method must have been verified.

4.3 Currency and Tax

All transactions are conducted in Bangladeshi Taka (BDT / ৳). The player is solely responsible for paying any applicable taxes or duties. cck4 does not provide tax advice.

5.1 Welcome Bonus

New members may receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. To claim this bonus, the following conditions must be met:

• A minimum deposit of ৳100 is required to receive the bonus.
• A wagering requirement must be fulfilled before withdrawing the bonus — 15 times (15x) the original bonus amount.
• Wagering must be completed before the bonus expires, otherwise the bonus will be cancelled.
• The welcome bonus can be claimed only once per account.

5.2 Other Promotional Offers

From time to time, cck4 may offer various types of bonuses and promotional offers. Each offer will have its own terms and conditions as stated in the offer description. General bonus policy:

• Multiple bonuses cannot be combined unless explicitly permitted.
• Bonus balance cannot be withdrawn directly — only winnings earned after completing wagering requirements are withdrawable.
• If bonus abuse is suspected, cck4 reserves the right to cancel the bonus and investigate the account.
• VIP members will receive special cashback and offers according to their tier.

5.3 VIP Cashback Program

Players in cck4's five-tier VIP program receive weekly cashback. The Bronze tier offers up to 0.2%, Silver 0.5%, Gold 0.7%, Platinum 1.0%, and Diamond up to 1.2% weekly cashback. The criteria for advancing to higher tiers depend on platform activity and are subject to change.

All games offered on cck4 — slots, live dealer casino, sports betting, Andar Bahar, and others — are governed by the individual rules of the respective game provider. General gaming policies are outlined below:

• All game outcomes are determined through a random number generator (RNG) or via live dealers.
• If a game round is left incomplete due to a technical error, that bet will be declared void and the wagered amount will be refunded.
• cck4 is not responsible for any gameplay issues caused by internet disconnection.
• In sports betting, the decision of the official governing body shall be considered final in determining event results.
• Game statistics, coefficients, or betting limits may change without prior notice.

The following activities are strictly prohibited on the cck4 platform. Violating these prohibitions will result in immediate account closure and all balances may be forfeited:

8.1 Closure by cck4

cck4 may suspend or permanently terminate your account in the following circumstances:

• Violation of any clause in these Terms.
• Providing false or incomplete information.
• Failure to pass identity verification or failure to provide required documents.
• Evidence of fraud, collusion, or system abuse.
• Extended period of account inactivity.

8.2 Closure by the Player

You may request to close your account at any time through our 24/7 live chat. It is advised to withdraw all valid balances before closing your account. For self-exclusion related to responsible gaming, please visit our Responsible Gaming page.

cck4 provides its platform services on an "as is" basis. cck4 accepts no liability in the following cases:

• Loss in games due to internet disconnection or technical failure.
• Any error or disruption in a third-party game provider's system.
• Account loss due to unauthorized access, if the player failed to keep their login details secure.
• Force majeure events (natural disasters, government directives, war, or pandemic).
• Financial losses arising from gaming — online gaming carries financial risk.

cck4 places the highest importance on protecting your personal information. We use modern SSL encryption technology to keep your data secure. Detailed policies on the collection, storage, and use of your personal information can be found on our Privacy Policy page.

Key data protection policies:

• Your information will never be sold to third parties.
• Data is used solely for service improvement and identity verification purposes.
• You have the right to request correction or deletion of your data.
• Information may be shared with authorities where required to fulfill legal obligations.

11.1 Complaint Submission Process

If you have a complaint about cck4's services or any decision, please first inform our support team. Complaints can be submitted via our 24/7 live chat or by email at ([email protected]).

11.2 Resolution Steps

• Step 1: Upon receiving a complaint, our support team will provide an initial response within 48 hours.
• Step 2: Complex matters will be escalated to senior management, and a resolution will be sought within 7 business days.
• Final Step: If both parties are not satisfied, the dispute will be resolved through mediation.

cck4 reserves the right to modify these terms and conditions, in part or in full, at any time. For significant changes, we will post a notice on the website.

Continuing to use the platform after updated terms and conditions are published will be considered your acceptance of the new terms. If you do not agree to the new terms, stop using the platform and contact us to cancel your account.

The date of the most recent revision to these terms and conditions is shown at the top of the page. It is recommended that you always read the latest version.